Getting started on DagangNow
DagangNow is a Malaysian commerce platform for brand owners (sellers) and affiliates. Create an account at the app login/register pages, then open Brands to create your first brand. After creating a brand you can add products, configure shipping, connect payments, invite affiliates, and publish a storefront or sales page. Use Bahasa Melayu or English in the product UI; Store Copilot follows the language you ask in. For product how-to questions in Copilot, answers should come from this platform help knowledge base. For live store numbers (sales, stock, carts), Copilot uses store data tools instead.
How to create a brand
To create a brand: sign in, go to Brands, and start Create Brand. Choose a brand name and slug (used in your storefront URL). Complete required profile fields and save. You become the brand owner. You can later add brand members from brand settings. Each brand has its own catalog, orders, wallet, affiliates, shipping settings, and automation tools. Brand-owned data is scoped to that brand — members only see brands they own or belong to (or platform admins).
Products, variants, and inventory
Add products from your brand dashboard catalog. Products can have variants (size, colour, etc.) with their own cost and stock. Prices shown to customers are in Malaysian Ringgit (RM). Internal costs may be stored in cents/sen (RM 1.00 = 100 sen). Inventory tracks quantity on hand and reserved quantity. Available stock is on hand minus reserved. Set a low-stock threshold per variant so Copilot and dashboards can flag items that need restocking. Only active products appear on the storefront. Draft or inactive products stay hidden from shoppers.
Orders and shipping
Customer orders appear in the brand Orders area after checkout (online payment or COD where enabled). Shipping can be configured per brand. DagangNow integrates with logistics providers such as NinjaVan (and other configured carriers) for rates, labels, tracking, and webhooks. Typical flow: pack the order, create a shipment with the chosen courier, print the label, then mark as shipped when handed to the courier. Tracking updates arrive via courier webhooks when credentials are connected correctly. If a shipment fails to create, check courier credentials, pickup address, and that the order address is complete for Malaysia deliveries.
Customer payments (CHIP Collect)
Customer checkout payments are processed through CHIP Collect (chip-in.asia), separate from CHIP Send payouts. Shoppers can pay with supported Malaysian methods configured for your brand (for example FPX and cards, depending on CHIP setup). Payment success is confirmed by CHIP webhooks; do not treat a browser redirect alone as final settlement. Order totals and wallet credits are recorded in the platform after payment confirmation. Refunds for customer payments follow CHIP Collect refund rules and your brand’s refund process — ask support if a paid order needs a manual correction.
Wallets, commissions, and payouts (CHIP Send)
Brand revenue and affiliate commissions land in wallets. Amounts are stored in cents/sen internally (RM 10.00 = 1000). Withdrawals use CHIP Send, which is separate from CHIP Collect customer payments. Before withdrawing, complete the required payout profile / bank details and any KYC or KYB checks your account type requires. A payout request reserves wallet funds, then an admin/system process submits a CHIP Send instruction. Statuses include requested, approved, processing, completed, or rejected. If a payout is rejected or deleted by CHIP, reserved funds return to the wallet. Ambiguous provider errors stay in processing until reconciliation. Platform fees and commission splits are applied according to order settlement rules — Copilot must not invent fee percentages; check brand settings or admin reports for the live rate.
Affiliates and referral commissions
Affiliates promote brand products using tracked affiliate links and invite codes. DagangNow uses a single-level (direct) affiliate model: the seller sets one brand-level default commission rate. There are no upline/override commission tiers. Commissions are calculated on order subtotal and stored in cents. Brand owners manage affiliates and rates from the brand affiliate tools. Affiliates use the Affiliate dashboard to see links, clicks, and earnings. Self-referral and cross-brand leaks are blocked by platform rules. Attribution is recorded at click/conversion time and must stay idempotent.
Sales pages and online store
Each brand can run a storefront on a DagangNow subdomain and, when configured, a custom domain. Sales pages / sites let you build landing pages and order forms (including COD flows where enabled) separate from the full catalog storefront. After publish, the live page is public — no login. Share the short link /p/{slug} on the DagangNow app or main domain. The canonical URL is {slug}.dagangnow.site. Editing still requires login at /sites/{slug}/edit. Draft/preview modes are for editing before going live. Product pages, carts, and checkout remain brand-scoped. Policy pages (shipping, refund, privacy) can be configured per brand. If a page does not load on a custom domain, verify DNS and domain connection status in brand settings.
WhatsApp AI and store knowledge base
Brands can enable a WhatsApp AI sales agent under Automation → WhatsApp AI Agent. Upload brand-owned knowledge (policies, FAQs, product guides) in the Knowledge Base tab so the WhatsApp agent (and Store Copilot search_knowledge tool) can retrieve it. That brand knowledge base is private to the brand. It is different from this platform help corpus about how DagangNow itself works. Keep policies accurate and up to date; Copilot cites brand KB sources when it uses search_knowledge. WhatsApp conversations and customer messages are sensitive — do not paste secrets or payment credentials into KB documents.
Account, KYC, and KYB
Your user account controls login, profile, and access to brands and the affiliate area. KYC (identity verification) may be required for individuals before certain payouts. KYB (business verification) may be required for company brands. Submit requested documents through the in-app KYC/KYB flows. Images are processed according to platform security policy before private storage. Verification status is reviewed by admins. You cannot withdraw to a bank profile that fails verification rules. For password reset and email verification, use the login/account recovery screens — never share your password with support impersonators.
Using Store Copilot
Store Copilot is a read-only assistant inside the brand dashboard. Ask about your store performance (sales, inventory, abandoned carts, top buyers) or about how DagangNow features work. For how-to / product help, Copilot searches the platform help knowledge base and should cite those articles. If help content does not cover a topic, it should say it does not know rather than invent steps. For live store metrics, Copilot calls verified store tools — it must not fabricate numbers. Copilot cannot change settings, create orders, or send messages. Sensitive customer contact details are masked in tool results.
Refunds, cancellations, and complaints
Order cancellations and refunds depend on payment status and your brand policy. If the customer paid via CHIP Collect, refunds must go through the payment provider flow; wallet/commission clawbacks follow settlement rules. Document your refund and shipping policies in brand policy pages and in the brand WhatsApp knowledge base so customers and AI agents give consistent answers. For platform disputes between partners, use the help/support channels listed on the DagangNow Help page rather than asking Copilot to reverse money. Copilot can explain the general process but cannot issue refunds.
Technical issues and troubleshooting
If login or dashboard pages loop with too many redirects, clear site cookies for dagangnow.com / app.dagangnow.com and retry, or try a private window. Storefront or custom-domain problems: confirm the brand is published, DNS points correctly, and you are not mixing apex vs app host URLs. Copilot unavailable: the feature may be disabled (COPILOT_ENABLED), rate-limited, or temporarily down — wait and retry, or contact support. Payment or payout stuck in processing: wait for webhook/reconciliation jobs; do not create duplicate payouts. When reporting a bug, include the brand slug, approximate time (Malaysia time), and what you clicked — never send API keys or .env values.